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Knauf Insulation Western Europe career site

Meet Vanessa, Customer Service Representative

  • I am proud when I say I work at Knauf Insulation.

    Vanessa Polese

    Customer Service Respresentative

My name is Vanessa Polese. I am 42 years old and I have the chance to be part of the Customer Service Team working for France but based in Belgium.

What do you prefer in your job?
What I really like is the sharing part with my clients which have become, after 5 years, more than just customers. They don't need me but I am their internal contact at Knauf Insulation and it's important for them.
When a customer is happy, I am happy. And the image of Knauf is beautiful.

What are the qualities to succeed in your job?
It's a stressful job, not every day, but often.
You have to know how to hold a conversation with your client, establish a strong link, even if he calls angry and distraught, I always manage to get through it. I say: "Don't worry, I will find a solution for you. You can count on me. You know that I always find a solution for you."

Why do you like working at Knauf Insulation?
Knauf is an empire, everyone knows that. Economically, globally, it is a strong player on the market.
Knauf's priority is safety and the well-being of its employees, of its workers and you can feel it.
For me it is a pride to work at Knauf. This is a luxury brand and I am proud when I say I work at Knauf.

 

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About Knauf Insulation Western Europe

Knauf Insulation is one of the world’s largest manufacturers of insulation products and solutions. With more than 40 years of experience in the industry, we represent one of the fastest growing and most respected names in insulation worldwide.

Knauf Insulation Western Europe (KIWE) region includes 6 markets : the Netherlands, Belgium, France, Italy, Spain, Portugal; and three plants: Visé (BE), Illange (FR) and Lannemezan (FR).

    Founded in 1978
    Co-workers About 6000

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